At Isekai Store, we value your satisfaction and make sure all items are carefully checked before shipping. If you encounter any issues, we’re here to help under the following conditions:

✅ Returns & Replacements

You may request a return or replacement if:

• You received the wrong item
  
• The item is defective or damaged upon delivery
  
• The item is incomplete (missing parts of a set)
  

⚠️ All issues must be reported within 7 days of delivery.

🎥 Important Requirement – Unboxing Video

To process any return, replacement, or refund, you must provide a clear unboxing video starting from the sealed package up to opening the item.

• No unboxing video = ❌ No refund / replacement
  
• This protects both the customer and the store from disputes.
  

✅ Refunds

• Once your claim is verified with the unboxing video, a refund or replacement will be processed.
  
• Refunds will be issued via your original payment method (or GCash/Bank for COD orders).
  
• Processing time: 5–7 business days.
  

🚫 Non-Returnable Items

• Items without unboxing video proof
  
• Opened plush toys (for hygiene reasons)
  
• Clearance / sale items (unless damaged or wrong item sent)
  

✅ How to File a Claim

1. Email us at luxsupplierph@gmail.com with your order number and unboxing video.
   
2. Our support team will review and respond within 24–48 hours.
   
3. Approved requests will receive instructions for return or replacement.
   

🙌 Our Commitment

We aim to give you the best anime shopping experience. Please follow the policy for a smooth transaction. Thank you for supporting Isekai Store! 🌌✨